Refund policy

We want you to be happy with your purchase. If you need to make an exchange, here’s what you need to know:We want you to be happy with your purchase. If you need to make an exchange, here’s what you need to know:

• Exchange Window: You have 7 days from the day you receive your item to request an exchange.
• Conditions: The item must be in its original, unused condition with all tags and packaging. Please have your proof of purchase ready.
• Important First Step: Please reach out to us to start the exchange process before you ship anything back. Returns sent without a prior request won’t be processed. You will be responsible for the return shipping costs.
• What if Your Size is Gone? If we’re out of the size you need, you can either pick a different item of the same value or we can give you a refund. 
• Damaged or Incorrect Items: 
  • In case you have received a faulty item from our end, please reach out to our support team at xxxxxxxx  via WhatsApp or email at Support@diaz.org.in within 24 hours of receiving the order. No claims regarding faulty items will be processed after 24 hours.
  • If your product is damaged during washing within the first 15 days of receiving your order, and you followed the care instructions on our website, please contact our support team on WhatsApp at xxxxxxxx
• Canceling an Order: If you need to cancel your order, you must do so before it ships. Once an order is dispatched, it can no longer be canceled.
  
  Refund Processing (for Damaged/Incorrect Items Only): Domestic Orders: Refunds are typically processed within 2-3 business days. We will notify you via email in case of any unexpected delays.

Need help?

Contact us at Support@diaz.org.in for questions related to refunds and returns.